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How do potholes form?

Potholes usually occur when roads freeze and thaw repeatedly, causing the surface to break up. They appear more frequently in late winter and early spring.

How often do you inspect roads?

Depending on the type of road, the local Highway Steward inspects roads on a driven inspection, either monthly, six monthly or yearly.  Alongside our routine inspections the Steward's also carry out inspections when we receive reports from the public.

How do you decide whether a pothole should be repaired or not?

We have set standards for what we can and cannot repair.  All of our policy documents can be found on the Highway Asset Management page of our website.

How do you repair potholes?

Firstly the pothole is inspected by the local Highway Steward to see if it is at a level to which we would repair it.  If the pothole requires a repair, the Steward raises a works order for the pothole to be scheduled. 

Once the pothole has been scheduled, the gang arrive to the site on the scheduled date.  In most instances the pothole is dug out, the edges are sealed to stop water entering and the hole is filled with tarmac. Sometimes you may see a pothole which has just been filled and not cut out.  This is known as a temporary repair.  We carry out temporary repairs when it is too wet or if the gang does not have the correct traffic management to carry out the work safely.  The gang return at a later date to cut, fill and seal the pothole.


Why hasn’t the pothole been repaired?

There is usually a reason why a reported pothole hasn't been repaired:

  • If the pothole has been inspected by a Highway Steward and is not deemed to be a safety defect
  • If there is an underlying problem with the road surface which needs to be investigated
  • If we need to organise traffic management, for example: traffic lights or a temporary road closure so that we can carry out the repairs safely

How do I report a pothole?

To report a pothole, please click here.
When reporting a pothole please be as detailed as you can in your description and let us know:

  • Where is it? we will need the road name, town, nearby landmarks or house numbers
  • Roughly, how big is it? For example is it the size of a football or a dinner plate?
  • Approximately, how deep was the pothole?
  • Please provide your contact details in case we need more information or the Highway Steward has difficulty locating the pothole.


Potholes and Roads report »

When will the grass be cut in my area?

The first cut of the year will be undertaken when the grass reaches a height of 150mm in urban areas and 200mm in rural areas. 

Our grass cutting season starts on Monday 27 March 2017.  You can see when we are due to cut the grass in urban and rural areas by viewing our interactive map on our home screen.

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How often will the grass be cut?

There will be a minimum of six cuts for urban areas. Rural areas will have a one metre swathe cut a minimum of twice a year.

Some Parishes choose to organise their own grass cutting.  Please see ‘Parishes that organise their own grass cutting’ for more information.

Why is the grass still high following the cut?

The grass is cut to a height between 30mm and 50mm in urban areas and between 50mm and 100mm in rural areas.

Why do you not pick up the grass clippings?

Grass clippings are relatively short & mulch down quickly which also slows down regrowth. Raking up, loading, transporting & getting rid of grass cuttings would also increase the cost of the grass cutting by around 12 times so this is not an option at the moment. 

Why have the edges not been strimmed?

Strimming usually takes place within 24 hours of the grass being cut.


Why has an area not been cut?

There are several reasons why the grass may not have been cut:

  • If the area is a designated wildflower site it will only be cut once the annual flowering has completed.  These areas are usually cut in September.

  • If the area is cut by the District or Parish Council.

  • If the section of grass is on private land.

A road junction is very overgrown, can you do anything?

The local Highway Steward will inspect the junction and will arrange a cut if it is a safety issue. If it is not deemed as a safety hazard, then it will be done when cyclical grass cutting is in the area.

I have a query regarding grass cutting in parks, gardens, council houses or schools

These areas fall under the responsibility of the District or Borough Council

Grass cutting in rural areas

In rural areas we aim to maintain the balance between pedestrian and driver safety and protecting the environment.

Roadside verges provide a habitat for many rare species, which need to be protected. These are identified and marked out for special maintenance. We will not cut these areas between 1 March – 31 August.

It is important to cut verges in rural areas regularly to:

•           maintain visibility, particularly at junctions

•           prevent grass overhanging roads and pavements

•           stop road signs being covered

•           reduce the chance of shrubs such as brambles taking hold.

Do you cut grass in all rural areas?

We don’t cut grass in all rural areas as it is simply not practical. We don’t cut steep slopes and embankments unless they are directly next to a road, and then only if the vegetation would hang over the road. We cut verges next to any pavements.

I have a grass verge outside my house which I like to cut myself. Is that ok?

We know that some people like to cut the grass near their home more often than we do. You should be aware of the possible risk of injury to yourself, passing pedestrians and traffic.

Grass Cutting report »

You can report a faulty street light by contacting us on 0345 60 80 193 or by using our online reporting system.