Customer Service Complaints Manager - Fixed Term 1 Year

In 2016, East Sussex County Council awarded a 7 year Highways Infrastructure Services Contract to maintain and improve our highway network. Costain & Jacobs formed a Joint Venture to deliver the end to end Highways Service. The service covers management of stakeholder and maintenance of all aspects of the Highway, including street lighting, traffic and signals, drainage, carriageways, footways, bridges and structures. The customer is at the heart of everything we do and we consistently strive to deliver a great customer experience.

In this interesting and diverse role at the heart of East Sussex Highways and local government you’ll work closely with all teams across the highway services. You will maintain excellent relationships with key stakeholders, manage complaints and provide an excellent end to end customer experience

You will respond to all customer complaints with the aim to resolve at first contact where possible, take ownership of enquiries, where needed, from initial contact through to resolution within agreed timescales and maintain a complete record of all contact within Salesforce. You will build and maintain strong, long lasting and trusted relationships with Key Stakeholders and operate as the lead point of contact for any and all matters.

Find out more here:   To apply, please email us. 

You can look at our partnership companies to see if there are any current opportunities.

Costain -

Jacobs -

East Sussex County Council -