Head of Customer Service

Costain & Jacobs formed a Joint Venture to deliver the end to end Highways Service. The service covers management of stakeholder and maintenance of all aspects of the Highway, including street lighting, traffic and signals, drainage, carriageways, footways, bridges and structures. The customer is at the heart of everything we do and we consistently strive to deliver a great customer experience.

In this interesting and diverse role at the heart of East Sussex Highways and local government you’ll work closely with all teams across the highway services. You will guide and support the organisation in its strategic work to enhance and continuously improve our customer experience and be an advocate for customer focus at all levels within the service.

We are looking for a dynamic, committed and self-motivated person with excellent management skills, a proven track record of working in a complex organisation and someone who has a good understanding of delivering excellent customer service.

Excellent leadership, communication and interpersonal skills are essential for the role. Proven expertise in contact centre operations and public relation events are key. If you meet the above requirements and are able to lead and motivate a team and have a customer orientated approach, we would be very interested in hearing from you.

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Customer Service Advisor

East Sussex Highways is a joint venture between Costain and Jacobs which brings together all aspects of highway maintenance, such as roads, pavements, drainage, street lights, traffic signals, winter maintenance and highway structures such as bridges and retaining walls. These are all managed by this Joint Venture and sub-contractors working collaboratively with East Sussex county council to deliver the service.

This role is a fantastic opportunity for the successful applicant to gain knowledge and insight into a varied, interesting and fast-paced industry, also offering a potential career path onto the wider East Sussex Highways business. As an inclusive and flexible employer we welcome applicants on a full or part time basis for this role, to join a great team and make a positive difference to the lives of people in East Sussex.

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