Customer Care

How to get in touch

Report a problem via the website

You can easily report issues to us via our Report a Problem page.

Give us a call

If you have an emergency or want to speak to us, you can call us on 0345 60 80 193.

Freedom of Information Requests

We aim to make as much information available on our website as possible and our Highways Customer Team are available to answer questions.

You can find copies of our Highways policies on the East Sussex County Council website.

You can find out about how often we inspect the highway, when we will carry out repairs and how long this will take in our Highway Asset Inspection Guidance Document.

To make a request please visit the East Sussex County Council website to find out how to submit a Freedom of Information or Environmental Information Regulations request.

Customer Care Standard

You can find information on our Customer Care Standards here.

Guide to Highways

You can find our latest Guide to Highways here.