Customer Performance Dashboard

Cases Received

84948

Average Cases Received Per Week

1370

Average Time to Process Cases (Days)

1.22

Cases Logged Within 3 Working Days

99.62%

Calls Received Between 9am-4pm

33289

Out of Hours Calls Received (Outside 9am-4pm)

14977

Figures are from 1 January 2022 and are updated weekly