Customer Performance Dashboard

Cases Received

29784

Average Cases Received Per Week

1103

Average Time to Process Cases (Days)

1.38

Cases Logged Within 3 Working Days

99.97%

Calls Received Between 9am-4pm

12629

Out of Hours Calls Received (Outside 9am-4pm)

5490

Figures are from 1 January 2022 and are updated weekly