Customer Performance Dashboard

Cases Received

49953

Average Cases Received Per Week

1110

Average Time to Process Cases (Days)

1.36

Cases Logged Within 3 Working Days

99.82%

Calls Received Between 9am-4pm

22296

Out of Hours Calls Received (Outside 9am-4pm)

9294

Figures are from 1 January 2022 and are updated weekly