Customer Performance Dashboard

Cases Received

53562

Average Cases Received Per Week

1306

Average Time to Process Cases (Days)

1.87

Cases Logged Within 3 Working Days

99.80%

Calls Received Between 9am-4pm

24124

Out of Hours Calls Received (Outside 9am-4pm)

8736

Figures are from 1 January 2021 and are updated weekly