Privacy Notice - Consultations


This privacy notice covers consultations created by East Sussex Highways.

East Sussex Highways takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.

What information is being used?

For this consultation, we will ask you for a postcode (mandatory) and an email address (optional) if you are completing the consultation through our online Consultation Hub and choose to receive a copy of your response).

If you are completing the consultation online, please be aware that Delib, our data processor, also collects IP addresses (Internet Protocol address). For more information please read the Delib Privacy Policy.

How will your information be used?

Your email address will be used to send you copies of the East Sussex Highways consultation. As soon as you have been sent a copy of your response Delib immediately deletes your email address from their system.

Your post code will be used to check your location relative to the location of the subject of the consultation.  It will not be used to identify you personally.

Delib will use your IP address to find out more about your visit – for example, what pages you visited, how long you were on the site and what browser you use – to help them improve the performance and features on the website. This information is not used directly by East Sussex Highways.  Please see the Delib Privacy Policy for how Delib uses your IP address.

We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

Your information is processed within the European Economic Area.

What is the legal basis for processing your information?

Your consent will be requested to process your email address when you fill out the consultation.

IP addresses are used to better understand how visitors use the website, for the purposes of system operating, managing and improving the system.

As a public authority we require your post code to out carry the consultation to ensure that the consultation is reaching the correct audience.

How long will your information will be kept for?

Delib will delete email addresses shortly after they have sent you a copy of your consultation.  We will keep copies of consultation responses for up to 25 years following the closing date of the consultation, or from the final decision, if this is significantly later.

Sharing your information

Your data will only be used by East Sussex Highways for the purposes set out in the consultation. It will not be shared with anyone else.

Any sharing of personal data within the organisation is always made:

  • on case-by-case basis
  • using the minimum personal data necessary
  • with the appropriate security controls in place
  • in line with legislation.

Information is only shared with those who have a "need to know" or where you have consented to the sharing of your personal data to such persons.

We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.

Use of third party organisations

East Sussex Highways uses a trusted third party organisation to process your data on our behalf to enable us to provide the service. Any organisation commissioned by the Council will be under contractual obligation to comply with data protection legislation.

Your rights

Under data protection legislation, you have the right:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need for us to continue processing it
  • to ask us to restrict the use of your information
  • to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

You can find out more about your rights on the East Sussex County Council website or contact the East Sussex County Council Customer Team (details below).

How to find out more or to complain

East Sussex Highways is part of East Sussex County Council. You can find out more about data protection on the East Sussex County Council website.

Should you have any further queries on the uses of your information, please speak to our Highways Customer Team on 0345 60 80 193, email: or write to: East Sussex Highways, Ringmer Depot, The Broyle, East Sussex, BN8 5NP

To request a copy of your information or make a complaint, please contact the East Sussex County Council Customer Team online, phone 01273 482913 or write to: 

Customer Services Team, East Sussex County Council, W1D, County Hall, St Anne’s Crescent, Lewes, East Sussex BN7 1UE.